Frequently Asked Questions

This FAQ is in two part:

Part 1:For International Clients.

Part 2: For customers purchasing in our store in Port Louis, Mauritius.

Part 1: International clients

What is Adilsons?

Adilsons is hub where you can fans of anime, manga, gaming, superhero or fantasy can find products to their likings.

Where does your product come from?

We have warehouses from USA, Western Europe, Eastern Asia and Mauritius

Do you ship worldwide?

Yes. Except for products from Mauritius, we provide free worldwide shipping. Wherever you are, we will ship your order for free to you!

Do you have a return/refund policy?

Yes, we do. Please check it here

What form of payment do you accept?

We accept Mastercard, Visa, Paypal, Amex, Union Pay and Airtel Money

How long it takes to receive my orders?

Please check our Shipping and Delivery page to get the detailed information. 

Other questions?

Please contact us on info@adilsons.org

Part 2: For Mauritian Customers

What is Adilsons?

Adilsons is hub where anime, manga, gamers, superhero or fantasy fans can meet in fun or competitive tournament. We also provide a wide range of products. You can also watch our explainer video on our YouTube channel here

Where is your shop located?

Our address is as follows: 20 Harris Street, Port Louis, Mauritius. 

Find us on Google Map

How do you come to Adilsons?

All Starting Point : La Gare Victoria (« Place Victoria Bus Terminal » on google Map), Port Louis.

By Walk/Driving:

  1. Head Northeast – 66m
  2. At Mexico Palace, continue onto Jemmapes St -350m
    1. Pass by Chercher D`or (on the right)
  3. Jemmapes St turns right and become Orleans St -150m
  4. Turn left at Vipers travel Ltd on Volcy Pougnet St (Ex la rue Madame) -900m
    1. Pass by Imteaz Coiffure Esthetique (on the left)
    2. Pass by Jeetoo Hospital (on the left)
  5. Turn right at Ah Koye Ha Chow & Co Ltd – Store onto Harris Street
    1. Pass by Rigel Pharmacy (on the right)
    2. Adilsons will be on the left

By Bus:

  • Head Northeast – 66m
  • At Mexico Palace, continue onto Jemmapes St -350m
    • Pass by Chercher D`or (on the right)
  • On Jemmapes St take the bus “150 Valley Pitot”
    • Be alert on the 2nd Stop which will be the Jeetoo Hospital, approximately 6 minutes’ drive
  • After the bus leave Jeetoo Hospital
    • You will see Elmondo Pizza on the left
    • Ring the bus bell to top on Volcy Pougnet St (Ex rue Madame)
    • This will be the 4rd Bus stop since Jemmapes St
  • Cross the street
  • Walk for a few metres on turn right on Harris Street
    • Pass by Rigel Pharmacy on the right
    • Adilsons will be on the left

How to contact Adilson?

Email: info@adilsons.org  

Telephone/Whatsapp: +230 58291694
Else drop us a message on Facebook or Instagram @adilsons_otaku

What is the opening hours of your shop?

Monday to Thursday: 10.00 am to 05.30 pm
Friday: 10.00 am to 12.00 pm and 02.00 pm to 05.00 pm
Saturday: 09.30 am to 03.00 pm
Sunday: Closed (Open for tournament days only)
Public Holidays: Closed

I have come to your shop in the normal opening hours but it was closed. What to do?

We apologize if that is the case. Kindly call on +230 58291694 and we shall give you clarification

What products do you have in Mauritius?and their prices?

Please click here to see available products available physically in our shop. However, if you want our full pricelist for our products in Mauritius, you can consult this page

I am interested in one of your products on the website but it is not available under the Mauritius Shop?

Our online platform has products from our warehouses in USA, Eastern Europe and Western Asia from which we can deliver worldwide including Mauritius. To see product available for purchase at our shop in Port Louis, click here.

Do you have another shop other than in Port Louis?

Currently, we have a shop only in Port Louis.

Are your Trading Cards original?

We sell only original TCG cards at Adilsons. Moreover, as from 2019, Adilsons is an official tournament store for Yu-Gi-Oh!. The first and only in Mauritius.

Do you sell individual TCG cards?

Apart from those listed on our website, we are no more offering individual TCG cards from Adilsons shop at Port Louis.

Do you take request for individual cards?

Not at the moment. However, you can exchange with others on our whatsapp group. Contact us so that we can add you.

want a product that is not listed on your website, can you provide?

We can order depending on availability. Please contact us for a quote.

Do you deliver across Mauritius?

Yes. We use the post office or door to door delivery. Our delivery will be made during the weekend with cut off to place order being each Friday 5pm.

How to make payments in Mauritius?

You can pay us directly cash in our shop or you can select the offline payment via our website.

What is the offline payment on the website?

This option is useful to take client pre-order request/reservations. You will need to complete checkout on our website but to pay us outside the online platform like, cash at our shop, cash on delivery or even Bank Transfer. Note that if you want us to ship the product to you via post, the shipping cost will already be calculated and inserted. If you want pick up the products or door to door delivery (additional charges applied), select store pick at checkout. This will remove the shipping cost.

How to make the offline payment?

Complete the checkout until you see the payment option.

You will then have two options for offline payment:

  1. “Bank Deposit” to pay us on our MCB account.
  2. “Cash on Delivery” to pay us upon delivery of the products.
  3. “Cash at Store” to pay us upon pickup of products in our shop in Port Louis, Mauritius.

Select which ever is applicable to you and click on confirm order. You will then see the remaining payment instructions along with delivery schedule and cost where applicable.

Do you have tournaments?

We have regular tournaments organized however due to covid19, we have suspended our tournaments until further notice.

Can I participate with high copy cards?

OTS tournaments will require only original TCG cards. However, we have no problem with high copy cards for fun matches or unofficial tournament.

What are the rules and regulation for the tournaments?

We will update this section later on as due to Covid19, we have suspended all tournaments until further notice

When will new YuGiOh release by Konami reach the Adilson Shop?

Our objective is to have all new release on the same international release date by Konami. However, at times, the custom clearances in Mauritius delays the availability by a few days 4-6 on average. 

Can I reserve for a new release like for YuGiOh Product?

You can do so by pre ordering with our store represenative Anas via WhatsApp message +230 5289 1694.